Refund Policy

This policy covers prepaid GeoSurfaced balance, sold and processed by our payment provider and merchant of record, Paddle.com.

1. How the balance works

You add balance in US dollars. Each AI answer (one prompt asked to one AI engine), page audit or website check is charged at the price shown on our pricing page when it runs. Nothing runs on its own unless you turn on automatic runs for a website. Failed answers are never charged, and your balance does not expire.

2. Refunds within 14 days

You can request a refund of the unused part of a top-up within 14 days of the purchase. We refund the amount of that top-up that hasn't been spent, to the original payment method, through Paddle.

3. After 14 days

After 14 days, unused balance is not refundable in cash. It stays in your account and can be used at any time.

4. Exceptions

We'll review requests on a case-by-case basis where required by law, or where you were charged in error (for example, a duplicate charge). Contact us and we'll make it right.

5. How to request a refund

Email hello@clavra.dev from your account email with the top-up date and amount. Refunds and chargebacks reduce your balance by the refunded amount; if that takes your balance below zero, paid runs pause until it's positive again.